Uncollected Child Procedure

If a child is not collected at the end of a pre-school session, the following procedure must be followed:

  • Inform the Supervisor.
  • If the parent/carer has informed the pre-school they are running late, the supervisor and another member of staff must remain with the child until they are collected.
  • If contact from parents/carer has not been made by 15 minutes after the end of the session, the supervisor phones the parent/carer using the numbers on the contact sheet/registration form.
  • If contact is made and the parent/carer on their way to pick the child up, the supervisor and another member of staff must remain with the child until they are collected.
  • If contact with the parents cannot be made, the supervisor then phones the given contacts and arranges for the child to be picked up.
  • If following the above procedure, arrangements have not been made to collect the child after 30 minutes, social services should be called and arrangements made for the child's care.
  • An incident report must be made and a copy sent to Ofsted.